Frequently Asked Questions
Laundromat
What are your hours?
Our laundromat is open from 5:00 a.m. to 11:00 p.m. The last wash is at 10:30 p.m.
Are you attended?
There is an attendant on site from 7 a.m. to 9 p.m. everyday.
Are you a coin or credit card laundromat?
Our machines use coins and Fascard.
Do you have large machines?
Yes, we have machines as big as 80 pounds for your bulky items.
Wash & Fold
What are your wash and fold hours?
You can drop off your laundry any time between 7:00 a.m. and 9:00 p.m.
What products do you use when you wash my clothes?
We use only premium laundry products when we wash your clothes.
Is there a minimum order?
There is a 10 pound minimum.
Do you wash my clothes with other clothes?
No. We always keep our customers laundry separate from one another.
What is the turnaround time for wash & fold?
We offer next day and same day turnaround times for our wash and fold service.
Pickup & Delivery
When do you offer pickup and delivery?
We offer pickup and delivery service Monday - Friday between 7 am and 3 pm.
What is the turnaround time for pickup and delivery?
Your clean laundry is returned to you the next day unless your pickup is on a Friday. Friday pickups are returned on Monday.
Is there a minimum order?
There is a 20 pound minimum order.
Horse blanket orders must meet a 60 pound minimum.
How much does pickup and delivery cost?
Pickup and delivery service is only $1.80/lb.
Do I need to be home when the driver picks up or delivers my clothes?
No, you can leave your laundry in a secure location (front porch, back porch, behind a fence, in an unlocked garage) just make sure to note it when you place your order so our driver knows where to find it.
How do I schedule an order online?
It is simple. Just click on the "Schedule a Pickup" Button in the upper right hand corner and create an account. It only takes a few minutes to input your information and you can place an order for weekly, bi-weekly or one-off services.
Can I make a special request on how I want my laundry done?
Absolutely. When you place your order online there is a section called Preferences where you can specify things you want done every time that we do your laundry. There is also a section called Special Laundry Instructions where you can ask for something for this particular order. For instance if you want us to spot treat a stain on one of your items.
Is there a contract or long term commitment?
No. You never have to sign a contract and you can stop service at any time. We know that you will stick with us based on our excellent service.
When I schedule an order, how will I be billed?
Like other online services, we ask for your credit card when you place your order. Your card will not be billed until your laundry is completed and weighed.
What do I put my laundry in?
Please put your laundry in a laundry bag or in a trash bag and make sure it is closed properly so nothing falls out.
Can I put my pickups on hold while I'm on vacation?
Yes. You can suspend your pickup until you return from your vacation.